Refund Policy
30-Day Money-Back Guarantee
If you're not completely satisfied with your NightBloom order for any reason, contact us within 30 days of receiving your parcel and we'll make it right — no questions asked.
Eligible for a Full Refund
- Product doesn't match the description
- Item arrived damaged or defective
- Wrong item received
- Product stopped working within 30 days of normal use
- You changed your mind (item must be unused and in original packaging)
How to Request a Refund
- Contact us within 30 days of receiving your order
- Include your order number and describe the issue
- We'll respond within 1 business day with next steps
In most cases we do not require you to return the item — we'll simply issue a refund or send a replacement.
Refund Processing
Once approved, refunds are processed to your original payment method within 3–5 business days.